Last updated: July 23, 2026
We want you to be confident when purchasing a Kliping plan. This policy explains how cancellations, refunds, and billing issues are handled. It applies to all plans purchased on this website and forms part of our Terms of Service.
Cancelling Your Plan
You can stop using the Service at any time. Cancelling stops any future charges; it does not affect the processing minutes already credited to your account, which remain available to you. To cancel or for help with your subscription, contact us via our contact page or the support ticket system in your dashboard.
Refund Eligibility
- 14-day guarantee: if you purchased a plan within the last 14 days and have not used the processing minutes from that purchase, you may request a full refund of that charge.
- Partial use: if you used only a small part of the purchased minutes, we may, at our discretion, issue a prorated refund for the unused portion.
- Duplicate or erroneous charges: refunded in full — just let us know.
- Failed renders: if a video fails to render because of a technical error on our side, the minutes for that render are returned to your balance. If you notice a discrepancy in your balance, contact support and we will correct it.
- Consumed service: minutes already spent on successfully rendered videos are considered delivered service and are not refundable.
How to Request a Refund
Send us a request through our contact page or a support ticket from your dashboard, including the email address on your account and the date and amount of the charge. We review refund requests within 2 business days.
How Refunds Are Paid
Approved refunds are issued to your original payment method through our payment processor, Stripe. Depending on your bank, it typically takes 5–10 business days for the funds to appear on your statement.
Billing Questions and Disputes
If you see a charge you don't recognize or believe is incorrect, please contact us first — most billing issues are resolved within one business day, which is faster than a bank dispute. We are committed to resolving every legitimate billing problem fairly.